CV

Professional Summary

Most recently I was working for a travel company in Chicago, managing content creation and social media for the last 3 years.

Previously, I was a Microsoft Operations Engineer for over 7 years.

My skills include project management, program management, windows server, windows office, web design (CSS, HTML, and WordPress, Weebly, Wix), technical writing, customer service, social media marketing, social media content creation, blog writing, blog content creation and many others.

Download Full CV

Skills

Web Design WordPress Weebly Wix Content Creation

Social Media Marketing Social Media Magement Content Management
Data Entry Project Management Travel Planning SEO

Work Experience

2007-Present

Owner - Kjerstan Designs

Offering web design, domain management, social media marketing, data entry, content management and many other services.

Sept 2015 - Sept 2019

Director of Content - Traveloni

Traveloni is a travel agency located in Chicago, IL. Originally hired through a 3rd party freelancing website for data entry. After 90 days was promoted and hired as Director of Content.

Website responsibilities include:

Social Media Marketing - Timely communication of specials, contests, and promotions
Blog Content - Monitoring travel news feeds for up-to-date information
Implemented Content Scheduling (via a content scheduling platform)
Provided Data Entry capabilities

June 2013-June 2019

Internet Sales Manager - Turquoise Direct

Created an online catalog presence for multiple retail partners: eBay, Amazon, Etsy
Compensated solely on commission of sales from those efforts.
Implemented social media marketing of these catalogs via Instagram and Facebook.

Education

1996-2000

North Park University - Chicago, IL

BS in International Business with emphasis in Finance
Minor in Spanish / Fluent (studied in Mexico)
Cumulative GPA 3.16/4.0
Financed 93% of education, through Academic Scholarships and full-time employment

Feb 2011-May 2015

Computer Teacher - Utila Methodist Community College

Teaching grades K-10 computer usage, literacy, hardware and software.
Classes were taught in both English and Spanish.

June 2007-June 2011

Infrastructure Engineer - Microsoft

I co-ran a team of Tier 2 engineers who were responsible for maintaining the health of a system of over 8500 servers and 6 pedabytes of SAN. This team started with 3 people and quickly expanded to 20 by taking on additional tasks that needed to be done throughout AdCenter which other teams did not have the time to do. For this new team, I created all documentation and implemented many processes in order to make AdCenter compliant with corporate policies and goals.

A breakdown of the roles and responsibilities of my position were:

Background technologies learned:
- Installing, configuring and modifying: Windows Server 2003, Windows Server 2008, Windows SQL 2005, Windows SQL 2008, IIS 6.0, IIS 7.0, Windows clustering, Windows SQL clustering
- Installing SAN software and basic troubleshooting for SAN path failures.
Creating and maintaining a structure for asset management of servers which started at 1500 and has now grown to 8500.
Creating and maintaining new procedures for standardizing implementation, requests and reports for all of AdCenter.
Hiring employees to build out this new team with the desired skill sets ranging from SQL to IIS to infrastructure design and program management.
Responsible for maintaining employee schedule according to business needs with a staff of 15 – 20 employees.
Identifying costs and determining where we can cut costs for our team.
Creating, implementing and maintaining a project to monitor server hardware health using Compaq Insight Manager.
Shared 24/7 on-call rotation with my co-leader as the first Tier 2 response for resolving problems quickly.

Aug 2003-March 2007

Lead Service Operations Analyst - Microsoft

Managed a team of support engineers that provided 24/7 support for all MSN groups throughout Microsoft. This lead role was heavily reliant on a thorough understanding of background technologies together with troubleshooting and problem solving skills. The role included future management and baseline standardization of support models. In this leadership role I was responsible for scheduling, training and supervising a team of 5-10 engineers.

A breakdown of the roles and responsibilities of my position were:

Background technologies learned:
- Considered an expert on the propriety tools used by all of MSN with no knowledge of tool beforehand.
- Learned basic troubleshooting for Windows Server 2000, Windows Server 2003, Windows SQL Server 2005, website failures and IIS failures with no knowledge of these before.
Creation of technical and non-technical documents (TSG's) for internal and external customers when changes to procedures occurred for all Windows Server 2000, Windows Server 2003, and Windows SQL server.
Monitored front-end and backend IIS/SQL servers for MSN web sites via application monitoring tools, emails, phone calls, and direct requests from customers. Customers included over 300 groups in Microsoft which included over 200,000 servers.
Responsible for verifying that all new live content on MSN web sites were being updated properly 24/7 365 days a year.
Scored higher in an oral examination in defense of policies and procedures than 100+ members of MSN Tier 1 support

June 2001-June 2004

Receiving Manager - Barnes & Noble

Implemented corporate policies which were not currently in place at our store in the areas of accounting and loss prevention which enabled our store to increase in standings of corporate compliance. Trained supervisors and staff on how to provide excellent customer service to all who came into the store. Focused on solving customer problems and trained others how to solve customer problems most effectively in order to increase business and promote return customers.

Successes and achievements while at Barnes and Noble

Increased sales 30% in one area and 20% in another area in store departments that were under my direct supervision.
Developed new scheduling system using Excel in order to better organize the previous system and cut down time used to produce a weekly schedule by 10 hours.
Reconstructed the organization of the receiving area in order to optimize the small space for best usage and flow of merchandise to the sales floor
Increased Reader’s Advantage sales 150% both by personally selling and motivating staff

Interests

I have a great many interests and past-times. I love to scuba dive and have been diving in many different bodies of water, including the Arctic Circle. I also love playing board games and am currently setting up a board game cafe in Utila, Honduras. I also love to travel and have been to over 30 countries